What
to Expect With a Rehabilitation and Therapy Stay

Create a sorting system

Grab an accordion folder with several pockets to keep everything organized. Several plain folders will also work. You’ll need to label the pockets or folders with the following:

• Each provider of service
• Prescription information
• Extra insurance forms
• Miscellaneous

Determine who will bill your insurance

Even if they agree to bill your insurance company, keep in mind that you’ll regularly receive bills, statements, and explanation of benefits (EOB) forms that include responses from the insurance company. If the provider will not bill your insurance, you’ll be required to submit the bill yourself.

Read each bill or statement carefully

Review the following information:

• Name of the provider
• Address of the provider
• Account number
• Date and charge for service
• Description of service
• Your name and Medicare and/or other insurance information
• Phone number to call with questions

Make sure you understand the bill. If you have any questions, call the number on the statement for clarification.

Sort your documents

Look for the service date and the total amount of the charge on your medical bills and statements. This will help you sort and organize the documents related to each provider.

Organize your documents

Remember to review the explanation of benefits (EOB) form first. This will state whether a charge was paid or denied, or if additional information is needed. If there is nothing for you to do, then file the form in the folder or divider assigned to that service provider.

File with supplemental insurance

If insurance has been paid on the claim, then the supplemental insurance can be billed. And, if the service provider is handling this for you, simply file the insurance payment form in the correct provider folder.

However, if you must file with your secondary insurance, then make a photocopy of the explanation of benefits (EOB) form and the provider bill. Print your supplemental identification number on the copies, then mail both the explanation form and the itemized bill, if required, to the insurance company.

File your paid bills

As each provider charge is paid by your insurance and there is no remaining balance, mark the bill as paid. File together the provider statement, the explanation of benefits (EOB) form, and any other insurance determination of benefits form in the proper folder or divider.

Track payments

To keep track of all payments, make a record of the information on a sheet of paper for easy review. Include the following:

• Provider of service
• Account number
• Date of service
• Total charge for service
• Amount paid by Medicare
• Amount paid by insurance
• Payments you may have made